Refund policy

NEED TO MAKE A RETURN?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Bulk orders for Custom headwear that have been approved by you for bulk production are not able to be cancelled, returned or refunded. 

To start a return, you can contact us at team@customtruckercaps.com.au. If your return is accepted, we provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Any international orders are final, we do not accept returns outside of Australia. 

Custom Trucker Caps is not liable for any damaged or lost goods when returning the item, we recommend keeping a record of your tracking number. Please note that original shipping fees are not refundable. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return questions at team@customtruckercaps.com.au.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@customtruckercaps.com.au.